• My order (7)
• How do you order?
• Making changes to your cart?
• How long does it take to receive orders?

• Deliveries (9)
• How long do deliveries take?
• When will my order be shipped?
• How can I track my order?

• Payment (3)
• Is payment secure?
• Payment methods
• When will you be charged?

• Return & refund (6)
• How do I return a purchase?
• Is it possible to exchange items?
• How long do I have to return an article?
• How will I be reimbursed?

• Customer loyalty & referrals program (18)
• How does the Loyalty Programme work?
• How are the loyalty points calculated?
• How can I know the balance of my loyalty points?

• Our guarantees (19)
• Why set up an account?
• How is the personal data in your account used?
• How do you unregister from the newsletter?

• Customer service (2)
• Information
• Item returns

How can I know where my parcel is?

Once your parcel is expedited, you will receive confirmation by email. To track the status of your order, connect to your account, click on Past orders and you can follow your parcel in real-time,up through it’s delivery.