• My order (7)
• How do you order?
• Making changes to your cart?
• How long does it take to receive orders?

• Deliveries (9)
• How long do deliveries take?
• When will my order be shipped?
• How can I track my order?

• Payment (3)
• Is payment secure?
• Payment methods
• When will you be charged?

• Return & refund (6)
• How do I return a purchase?
• Is it possible to exchange items?
• How long do I have to return an article?
• How will I be reimbursed?

• Customer loyalty & referrals program (18)
• How does the Loyalty Programme work?
• How are the loyalty points calculated?
• How can I know the balance of my loyalty points?

• Our guarantees (19)
• Why set up an account?
• How is the personal data in your account used?
• How do you unregister from the newsletter?

• Customer service (2)
• Information
• Item returns

How is the personal data in your account used?

All the information in your ChemiseWeb.com account is used solely for the purposes of the sales relationship with ChemiseWeb.com. This information is never shared with or sold to third parties.

ChemiseWeb.com is registered with CNIL (French Data Protection Agency) under number 1286235. This registration is proof of the commitment of ChemiseWeb.com to comply with the Law of 06 January 1978 concerning Data Processing and Liberties. In accordance with this law you have the right to access and rectify your personal data.

With regard to your bank details (CB number) they are never in our possession as banking transactions are directly by the HSBC bank, our partner.