• My order (7)
• How do you order?
• Making changes to your cart?
• How long does it take to receive orders?

• Deliveries (9)
• How long do deliveries take?
• When will my order be shipped?
• How can I track my order?

• Payment (3)
• Is payment secure?
• Payment methods
• When will you be charged?

• Return & refund (6)
• How do I return a purchase?
• Is it possible to exchange items?
• How long do I have to return an article?
• How will I be reimbursed?

• Customer loyalty & referrals program (18)
• How does the Loyalty Programme work?
• How are the loyalty points calculated?
• How can I know the balance of my loyalty points?

• Our guarantees (19)
• Why set up an account?
• How is the personal data in your account used?
• How do you unregister from the newsletter?

• Customer service (2)
• Information
• Item returns

How long does it take to receive orders?

All orders are sent by the COLISSIMO service run by LA POSTE within 48 hours of our email sent to you to confirm the order.

All orders made before midday (from Monday to Friday) are processed and sent on the same day.

At the same time, you’ll receive an email showing the delivery number enabling you to follow the delivery process of your order directly in your customer area.

Log in (enter your email address e.g.: durand@orange.fr, and your password) and you’ll be able to track your order.